YOUR QUICK FIX 📝
Klaviyo’s Future of Consumer Marketing
Klaviyo dug deep into insights from over 8,000+ global consumers with its latest Consumer Marketing Report.
📱 Mobile-First is a Must
Mobile shopping is where it’s at. Over half of all purchases are made on mobile devices, with younger generations (hello Gen Z and Millennials) spending even more time on their phones than older folks.
💬 Customer Service is a Loyalty Driver
50% of consumers will give you a second chance if your customer service is top-notch or you offer compensation. It’s all about fast, thoughtful responses, and treating customers like VIPs. A solid service recovery strategy could be your golden ticket to turning frustrated buyers into loyal fans.
🌱 Brand Values Matter More Than Ever
It’s official – consumers care more about what you stand for than ever before. 42% of them say brand values matter more in 2025. Things like sustainability, data protection, and fair labor practices are key. If you’re not aligning your values with your audience’s, you’re missing the mark.
🔄 Personalisation Drives Loyalty
74% of consumers expect brands to provide more personalised experiences in 2025. That means custom offers, tailored recommendations, and making customers feel seen at every touchpoint. Use the data you have to create experiences that keep them coming back for more.
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